Advertising

Standard 6.2: Advertising

The Professional Practice Standards regarding advertising. This includes the eight standards, examples in demonstrating the standard, definitions and related resources.

Advertising

Standard 6.2: Advertising

The Professional Practice Standards regarding advertising. This includes the eight standards, examples in demonstrating the standard, definitions, and related resources.

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The Standard

 

6.2.1 Registrants ensure their advertising is truthful, accurate, factual, and verifiable.

 

6.2.2 Registrants do not request or solicit testimonials or use them in their advertising.

 

6.2.3 Registrants solicit only in accordance with applicable regulation (see Commentary).

 

6.2.4 When advertising, registrants do not:

  1. Promise a result that cannot be delivered;
  2. Use comparisons to others, superlatives, or suggest that their practice is unique; or
  3. Appeal to a person’s fears.

 

6.2.5 Registrants ensure paid advertisements of their practice are identifiable or recognizable as an advertisement.

 

6.2.6 Registrants take reasonable steps to ensure that advertising placed by others on their behalf meets College requirements.

 

6.2.7 Registrants advertise an area of practice only if they have verifiable training in that area of practice.

 

6.2.8 Registrants ensure it is clear whether an advertisement pertains to psychotherapy or different products/services that the registrant offers.

Standard 6.2

Demonstrating the Standard

  • Standard 6.2

    • Avoiding misleading or subjective claims in advertising.
    • Refraining from pressuring individuals into engaging the registrant’s services.
    • Identifying themselves to clients using the name (or nickname) that appears on the Public Register of the College.

Key Definitions

  • Key Definitions

    Advertising

    Any message communicated in a public medium intended to influence an individual’s choice, opinion, or behaviour, including referring to business names associated with a registrant’s practice. Advertising includes paid or in-kind promotions on any platform, registrant websites and social media accounts, among other forms of media and communication.

  • Key Definitions

    Testimonial

    A statement by another person about the quality of the registrant’s services.

  • Key Definitions

    Endorsement

    A type of testimonial publicly showing support for a registrant or their practice, whether by a client or non-client.

  • Key Definitions

    Review

    A type of testimonial, generally collected and posted by third-party internet sites (that is, sites not under the control of the registrant or their business, employer, clinic). Reviews include statements as well as rankings and ratings, e.g., “five star rating”, “top 3 psychotherapists in the city.”

  • Key Definitions

    Superlative

    An expression, typically exaggerated or unprovable, used to convey the highest degree. Examples include “best psychotherapist in Toronto,” or “fastest path to stability.”

  • Key Definitions

    Practice area

    Refers to the client populations, issues treated, and modalities ordinarily used in one’s practice.

Standard 6.2

Commentary

Background

Clients rely on registrants to provide accurate and verifiable information about their qualifications and experience, and to be transparent in the way they represent themselves and their services.

Advertising

Registrants may advertise their professional services, as long as the information provided is relevant, and assists prospective clients in making an informed choice regarding health care services. Advertising must be truthful, factual, clear, and easily understood.

 

Registrants must ensure that advertising does not convey information that misleads clients or confuses the public. This includes omitting relevant information, or including irrelevant, false, or unverifiable information that may be misleading.

 

Examples of inappropriate statements in advertising could include:

 

  • “you’ll get the job you always wanted”;
  • “the best therapy available”;
  • “the most caring treatment”; and
  • “avoid being alone, come in for therapy”.

 

Registrants must take reasonable steps to ensure that advertising placed by others (e.g., employers, employees, marketing consultants) meets these same objectives. Related, registrants must not falsely advertise someone else as a registered psychotherapist (e.g., referring to an unregistered practicum student as a “psychotherapist”).

 

In advertising, registrants:

 

  • may list psychotherapy-related education and qualifications, but not degrees unrelated to the provision of psychotherapy;
  • may describe areas of practice or specialization and populations served in alignment with Standard 2.1, but must not exaggerate the conditions they can treat or the modalities they are competent to use;
  • may outline a philosophy or approach to practice; and
  • may identify registration in the College, but must not use the College logo in advertising or suggest that they are recognized by the College as qualified in a specialty area.

Advertising Areas of Practice

Some online directories require therapists to use dropdown menus or pre-filled selection options to display psychotherapeutic techniques, issues treated, and client populations served. RPs must take special care to review each individual selection. Registrants who do not have verifiable training in a particular area of practice do not advertise or provide that service. Some specialized issues (e.g., addiction, eating disorders, etc.) may require advanced training beyond entry to practice requirements.

Testimonials, Reviews, and Endorsements

Testimonials from clients, former clients, or other persons regarding a registrants’ practice are not permitted in advertising. Testimonials are subjective and may be unreliable. They may also be misleading, as each client is unique and each situation is different; a technique that works well for one client may not work for another. A client’s plan of therapy shall be based on the individual client’s needs, not on the experiences of others. Testimonials may also lead to concerns that clients have been pressured into providing them, which is not in the best interest of the client or the therapist.

 

This rule does not prevent clients or others from reviewing or endorsing registrants (e.g., on third party Internet sites for rating professionals), provided registrants do not request them to do so, and provided registrants do not influence which reviews or endorsements are published.

 

Similarly, registrants are expected not to advertise or promote third party reviews or endorsements about them, as doing so could be misleading. For example, a therapist’s five-star average rating does not imply that the registrant is in the best position to treat a particular client.

Soliciting

Soliciting individuals in a way that pressures them to engage the registrant’s services is not acceptable. Registrants are permitted to solicit individuals only in accordance with the Professional Misconduct Regulation, as follows:

 

  1. The person who is the recipient of the solicitation must be advised, at the earliest possible time during the communication, that,
    1. The purpose of the communication is to solicit use of the registrant’s professional services, and
    2. The person may elect to end the communication immediately or at any time during the communication if he or she wishes to do so, and
  2. The communication must end immediately if the person who is the subject of the solicitation so elects.

 

These rules are not intended to prevent registrants from contacting clients to provide reminders about appointments and follow-up services.

Registrant’s Name

Clients are entitled to know the name of the registrant with whom they are dealing, and to verify the registration status of any registrant. In addition, the College must be able to identify and locate a registrant if it receives a complaint or report about the registrant.

 

In their professional role, a registrant must identify themself using the name recorded in the Public Register of the College. This applies when identifying themself orally or in writing on documents such as invoices, business cards, and pamphlets. Registrants may use nicknames or other variations of their name with clients, as long as these names are registered with the College.

 

Registrants may also create and use business names (e.g., Riverside Therapy Services), as long as they use their own name as set out in the College Register on official documents and when identifying themselves to clients.

Easily Identifiable Advertising

CRPO expects advertisements to be easily identified as such. This means paid advertisements must not give the appearance of an independent review, endorsement, or testimonial. Websites or social media owned by registrants shall be clearly labeled as such. Additionally, any paid placement on blogs or in media (for example, an article exploring local psychotherapy or mental health services) must be clearly identified as a paid placement.

 

If an RP is unsure whether their advertisement, websites, or social media accounts are easily identified as such, additional measures shall be taken to ensure clarity.

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