Accessible Customers Services Standard

CRPO is committed to communicating in accessible ways. Our website is a key source of information, and it meets accessibility standards.

If you request it, CRPO will provide information and documents in an alternate format. We will respond as quickly as possible, in a way that meets your accessibility needs. Any cost will be no more than what we charge others. We will work with you to decide what format or communication support will work best.

If we cannot convert information or communication into an accessible format, we will explain why and provide a summary of the information.

If CRPO creates emergency procedures, plans, or safety information and shares it with the public, we will provide it in an accessible format or with appropriate communication support as soon as possible, upon request.

CRPO is committed to serving people with disabilities who use assistive devices to obtain, use or access College services. When the need arises, CRPO will ensure that staff are trained and familiar with assistive devices that may be used by people with disabilities while accessing our services.

CRPO welcomes people with disabilities who are accompanied by a service animal or support person on the parts of our premises that are open to the public. If a service animal or a support person is excluded from such places by law, alternative arrangements will be made to accommodate the customer’s needs.

CRPO provides accessibility training to employees, volunteers if any, policymakers (such as board and committee members), and anyone who provides services on behalf of CRPO. The training covers:

•     the AODA and Human Rights Code
•     how to communicate with people who have various types of disabilities
•     how to interact with people who use an assistive device, service animal, or support        person
•     how to resolve difficulties in achieving accessibility.

The training is:

•     provided as soon as practicable
•     updated in response to policy changes
•     both general as well as specific to the organization and the duties of the person            trained.

Records are maintained regarding the training, including dates and number of people trained.

When requested, persons with disabilities will be accommodated during recruitment, assessment, and hiring processes. If the need arises, CRPO will provide customized workplace emergency information to employees who have disabilities.

Employee requests for accommodation in the workplace will be reviewed and responded to in a timely manner. Accommodations that are implemented will be monitored and reviewed regularly, and adjusted as needed.

CRPO will provide members and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities (such as elevators). This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.

The notice will be placed at the College’s public entrance. If the service disruption is anticipated to last more than 24 hours it will be included on the College’s general telephone message and posted on the College’s website.

CRPO welcomes questions or feedback regarding our barrier-free services and programs. Individuals can submit feedback by email, telephone, or mail. We will use your feedback to improve accessibility at CRPO. We may address some feedback right away or use the feedback to develop future accessibility measures. Individuals can expect an acknowledgement of feedback within five business days, or a response to a complaint within ten business days of receipt. The response will indicate how the matter will be addressed and CRPO will follow up with any required action within the timeframe noted in the response. You may also provide input about the feedback process itself.

Please direct any questions or feedback by email: [email protected]