Accessible Customers Services Standard

CRPO will communicate with people with disabilities in ways that take into account their disability.

CRPO’s website is a key channel of communication between the College, members and the public.

CRPO will endeavour to provide documents in alternate formats upon user request and maintain a simple typeface that is easy and large enough to read.

CRPO is committed to serving people with disabilities who use assistive devices to obtain, use or access College services. When the need arises, CRPO will ensure that staff are trained and familiar with assistive devices that may be used by people with disabilities while accessing our services.

CRPO welcomes people with disabilities who are accompanied by a service animal or support person on the parts of our premises that are open to the public. If a service animal or a support person is excluded from such places by law, alternative arrangements will be made to accommodate the customer’s needs.

CRPO staff members have received training on how to communicate effectively and meet the needs of people with various disabilities. Subsequent training will be provided as part of the orientation of newly hired staff. Such training will be provided in-person, online or through any other effective means.

When requested, persons with disabilities will be accommodated during recruitment, assessment and hiring processes. If the need arises, CRPO will provide customized workplace emergency information to employees who have disabilities.

CRPO will provide members and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities (such as elevators). This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.

The notice will be placed at the College’s public entrance. If the service disruption is anticipated to last more than 24 hours it will be included on the College’s general telephone message and posted on the College’s website.

CRPO welcomes questions or feedback regarding our barrier-free services and programs. Individuals can submit feedback by email, telephone, or mail. We will use your feedback to improve accessibility at CRPO. We may address some feedback right away or use the feedback to develop future accessibility measures. Individuals can expect an acknowledgement of feedback within five business days, or a response to a complaint within ten business days of receipt. The response will indicate how the matter will be addressed and CRPO will follow up with any required action within the timeframe noted in the response.

Please direct any questions or feedback by email: accessibility@crpo.ca