In this year’s Communiques, we have been highlighting aspects of the Professional Practice Standards, which came into effect on January 1, 2024. In the first of a two-part series, this month covers boundaries, which are addressed in various CRPO standards and documents.
Revised Standard 1.7: Dual Relationships expects registrants to “maintain professional boundaries, both online and in person.” Helpful definitions contained in Standard 1.8: Undue Influence and Abuse explain the difference between a “boundary crossing”, which may be helpful, neutral, or harmful, and a “boundary violation”, which is always harmful. The updated (2023) Jurisprudence Manual also contains commentary about boundaries, expanding on some common forms of boundary crossings or violations. These include self-disclosure, giving or receiving gifts, ignoring established customs, and touch. Standard 1.7 and the Jurisprudence Manual also comment about how these principles apply online, such as on social media.
Boundary violations can be a precursor or indication of a dual relationship or even abuse of a client. These issues make up a large number of complaints and reports to CRPO. It is helpful for registrants to be aware of related concepts and standards.